B & S Hancock Investments Pty Ltd trading as NuWay Ag Spray

Effective Date: 20 June 2026

At B & S Hancock Investments Pty Ltd trading as NuWay Ag Spray, we respect your privacy and are committed to protecting the personal information we collect, use, store and disclose when providing agricultural drone services, products and related solutions.

This Privacy Policy explains how we handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. About Us

B & S Hancock Investments Pty Ltd trading as NuWay Ag Spray is an Australian agricultural drone business providing services including (but not limited to):

• Agricultural drone operations

• Crop monitoring and mapping

• Drone spraying and application services

• Farm inspections and data collection

• Drone consulting and support

• Drone photography and videography

• Digital products, templates and business resources

• Drone compliance resources

• Boom & Spot Spraying

For the purpose of this Privacy Policy, “we”, “us” and “our” refers to B & S Hancock Investments Pty Ltd trading as NuWay Ag Spray.

2. Information We Collect

We may collect personal information including:

Customer Information

• Name

• Business name

• Contact details including phone number and email address

• Billing and payment information

• Business registration details (where required)

Agricultural and Drone Service Information

• Farm/property details

• Job locations

• Crop and agricultural information provided by customers

• Drone operation requirements

• Images, videos, mapping data and collected aerial data

• Application records and service documentation

Website and Digital Information

When you visit our website, purchase products or contact us, we may collect:

• IP address

• Website usage information

• Device information

• Cookies and analytics information

• Purchase history

3. How We Collect Your Information

We may collect information through:

• Website enquiries and contact forms

• Email, phone or social media enquiries

• Online purchases

• Service bookings

• Customer agreements and forms

• Drone service records

• Customer-provided documents and information

We only collect information that is reasonably necessary to provide our services and operate our business.

4. How We Use Your Information

We may use your information to:

• Provide agricultural drone services

• Prepare quotes and invoices

• Communicate with you about services

• Complete drone operations and reporting

• Maintain business records

• Improve our services and customer experience

• Provide requested products or resources

• Meet legal, regulatory and aviation requirements

We may also use information to send business updates, promotions or marketing communications where permitted. You can unsubscribe at any time.

5. Drone Data and Property Information

During agricultural drone operations, we may collect images, video footage, mapping data or other information relating to agricultural properties.

This information is collected only for the purpose of providing the agreed service.

We take reasonable steps to protect customer data and will not sell, trade or misuse agricultural data collected during our operations.

Property images, maps or collected data will not be publicly shared without customer permission, unless required by law.

6. Disclosure of Information

We may disclose personal information to trusted third parties where necessary, including:

• Payment processors

• Website and software providers

• Accounting services

• Insurance providers

• Regulatory authorities where required

• Contractors or service providers assisting with business operations

We do not sell personal information to third parties.

7. Data Security

We take reasonable steps to protect personal information from:

• Loss

• Misuse

• Unauthorised access

• Modification

• Disclosure

Information may be stored electronically using secure systems and third-party platforms.

While we take reasonable precautions, no online system can guarantee complete security.

8. Access and Correction of Information

You may request access to the personal information we hold about you or request corrections if you believe information is inaccurate.

To make a request, contact us using the details below.

9. Cookies and Website Tracking

Our website may use cookies and analytics tools to improve website performance and understand visitor behaviour.

You may choose to disable cookies through your browser settings, however some website features may not function correctly.

10. Marketing Communications

From time to time, we may contact customers with information about:

• New services

• Drone products

• Business updates

• Special offers

You can unsubscribe from marketing communications at any time by contacting us or using the unsubscribe option provided.

11. Third-Party Links

Our website or communications may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites and recommend reviewing their privacy policies.

12. Complaints

If you believe we have not handled your personal information appropriately, please contact us first so we can investigate and resolve your concern.

If you are not satisfied with our response, you may contact the Australian privacy regulator.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services or legal obligations.

The latest version will be available on our website.

14. Contact Us

If you have questions regarding this Privacy Policy or how we handle your information, please contact:

B & S Hancock Investments Pty Ltd trading as NuWay Ag Spray
Email: enquiries@nuwayagspray.com.au
Phone: +61427 925 559
Website: www.nuwayagspray.com.au